Where is my tracking information?
We do not send out tracking information unless requested. Usually shipping is very quick but if you would like to keep track, send us an email with your name, email and/or order number.  

Do you accept sponsorship or collaborations?
Send your portfolio to our email and we'll keep in contact! We don't accept many sponsorships because most products are made in limited quantity for the customer's sake. 

When do you release new products?
New products will be releasing periodically as we are a new company.

How can I contact you?
As of right now the demand of questions is extremely high but we are trying to respond to every question from every source of social media to the best of our ability. Thank you for your patience.

How did you start your brand? Is there any advice you can give me?
I used Google/Youtube and asked my fellow vendors from @molcajetedominguero

Can I exchange an order?
Sure. Email us and we'll send you a return label. BUT all transactions during sales are final. No returns or exchanges. Sorry. 

Do you do wholesale? 
Yes, for more info please email us at Onceuponacharm.order@gmail.com.

When will you restock?

Due to very high demand of the products it will take roughly 3-4 weeks before they become available again. All items are handmade from scratch.